SolidWorks Support Tools
Along with our technical support help line, SolidWorks also provide the means to help answer your questions, these are listed below:
- If you have general questions about SolidWorks then you can review the SolidWorks Troubleshooter on the SolidWorks web site regarding hardware or graphics cards
- The SolidWorks help file is very comprehensive and you should carry out a search on that first
- Another means of answering your question is the SolidWorks knowledge base, where you can query the database of common problems and fixes issued by SolidWorks
- If you want to suggest an enhancement to SolidWorks then this can be done through the SolidWorks enhancement request form on the corporate web site
- The quality and performance of SolidWorks graphics depends to some extent on the choice of graphics adapter and driver version. To help you avoid known graphics adapter and driver version specific problems, SolidWorks has tested several commonly used graphics adapters and driver combinations. Go to the video card testing page
Night Schools
CADVenture’s Night School sessions are regularly scheduled events held at a number of different locations every other month. Our certified technical team hosts these interactive sessions aimed at providing ideas to enhance your skills and develop advanced techniques with your manufacturing tools. We typically provide solutions to questions regarding SolidWorks and introduce engineering strategies to better meet your needs. We try to run the program the 3rd Thursday of every other month. Sessions last about 3 hours.
Tech-Talk
In many cases our customers require more specific support than can be provided over the phone. To meet these demands CADVenture offers Tech-Talk on the 3rd Thursday of each month. Tech-Talk provides our subscription service customers with in-person access to our certified technical support staff. Simply schedule a one-hour time slot and bring your files to our office. One of our certified support technicians will meet with you in person to work through your particular question. All Subscription Service customers can take advantage of this service.
This hands-on reinforcement quickly improves your productivity and allows a faster return on your investment.
Implementation Support
The implementation of any new system can be a daunting task, but our certified support professionals are available to help make your SolidWorks implementation go smoothly. After purchasing the software and subscription service, out technician will contact you to explain the basic steps in installation and registration of the software. We follow-up over the first 2 weeks on a regular basis to answer questions and make your initial experience with the software as smooth as possible.
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